What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Please also bring any medical history or vaccination records to your appointment.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners in Orlando. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to Orlando pets.
Pet Owner Resources
Click on the links below to view or access resources for horse trainers and owners.
New Patient Form | Please fill out our New Patient form prior to your pet's appointment.
Carecredit Financing | Get financing with CareCredit quickly and easily.
Medical Records Sign In | Access your pet's medical records with AllyDVM.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer a simple application process with results in minutes.
- What are your late fees for appointments?
Any clients who are 10 minutes late for their appointment will be charged a late fee of $$.
Depending on how late you are for your appointment, you may also be asked to reschedule if we will not have the adequate amount of time to examine your pet or if the appointment will carry over into the next appointment in our schedule.
- Do you have walk-in fees?
If you need a walk-in appointment, there is a fee of $35.
Walk-ins can get an appointment on the same day provided that we have room in our schedule. We do our best to set aside some time during each day to accommodate these needs, however, if you need a walk-in appointment late in the day, you may be asked to come in for an appointment the next morning.
- Is a deposit required for my pet's appointment?
We do require a deposit for your pet's appointment. The deposit is the cost of your examination upon booking. When you call to book your appointment we will charge your credit card over the phone. At your appointment, this cost will come off your total bill.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, make sure to call ahead and book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs urgent care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you wish to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
At our Orlando veterinary hospital we take care of cats and dogs.
- How long do prescription refills take?
Your pet's prescription will be ready within 48 - 72 hours.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
In our clinic, we also offer food from Royal Canin, Purina, and Hill's Science Diet. We do our best to keep these in stock and ready for you and we can even special order the exact food you want if your normal store can't get it in before your pet runs out of food. We ask that you give us a few day's notice though as these products take time to reach us.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or veterinary surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
The Brands We Trust
We offer a variety of dog foods from the following brands. Let us know if you are having trouble ordering these and we can do our best to special order them for you.
